Why can’t I get to multiplayer? I got a “You are banned!” notification.

This could have happened in case you'd downloaded Pixelfield from one of the unreliable sources or had taken the attempts of game data modification. To restore your access to the game you should reinstall Pixelfield from one of the official stores: Google Play or Apple App Store.

Why can’t I get to multiplayer? I got a “You are banned!” notification, but I didn’t do anything illegal.

This could have happened in case you'd downloaded Pixelfield from one of the unreliable sources. To restore your access to the game you should reinstall Pixelfield from one of the official stores: Google Play or Apple App Store

I reinstalled the game and lost my progress. How can I restore it?

Currently, there is no account system yet, but it’s definitely will be added to Pixelfield’s recent updates. Although we can’t restore your level experience, we’re still able to give you a proper compensation so you can rebuy your weapons, skins and gadgets again. Please, make a list of weapons you've lost so we can give you proper amount of coins and crystals to buy them back. Send it to our email support@epicstars.org. Also, you’ll receive a proper in-game compensation for your losses.

I want to transfer my game progress to another device. How can I do that?

Currently, there is no account system yet, but it’s definitely will be added to Pixelfield’s recent updates. Although we can’t restore your level experience, we’re still able to give you a proper compensation so you can rebuy your weapons, skins and gadgets again.

I’ve bought a pack of coins/crystals from the bank but never got it! What should I do?

We'll restore your missing purchase in a moment! We need just a tiny bit of information from you, depending on your device:

1) - your Google Order Number. Please, go to payments.google.com, find Other purchase activity​, select View purchases, select orders from Epic Stars Inc. to see your receipt. Write down your Google Order Number. You may find detailed instructions in a following article https://support.google.com/googleplay/answer/2850369?hl

- your Apple Order Number. Please, open iTunes, sign in with your Apple ID if you’re not signed yet, from the menu at the top of the iTunes window, choose Account > View My Account. Enter your password, then press the Return or Enter key on your keyboard, or click View Account. On the Account Information page scroll down to Purchase History. To the right of Most Recent Purchase, click See All. It might take a moment for your Purchase History to appear. To see the details of a purchase, click the arrow to the left of the order date. Your most recent purchases are first. Find the purchase from Epic Stars Inc. and write down your Order Number You may find detailed instructions in a following article https://support.apple.com/en-us/HT204088

2) your User ID. Please, start Pixelfield, find Settings (left corner of the main screen), select System, tap Contact support. Autofill email form will pop up - here you can find your ID number When you get this information, please email it to support@epicstars.org

I want to play Pixelfield with my friends. How can I possibly do that?

Currently, there is no social interconnections in Pixelfield, although this feature is already in progress. Yet there are several ways to play with your friends in a common room. To create your room, choose gamemode you’d like to play in, then choose “Custom game” - “Craft”. You can customize your room name, match duration and choose the number of players. When room is created and your friends are ready to join you, just tell them to tap on “Custom game” and fill in the name of your room in “Room name” field. In a moment you’ll be playing together.

What are the resources? What can I use them for?

Resources is an effective tool of boosting your weapons characteristics. You can get them from breaking boxes, winning daily prize or from defeating enemies in Raid. They will affect positively your weapons.

I often play Raid to collect resources. But everytime I leave the scene before the end of the match I loose all of the stuff I’d gathered. Can I leave Raid early but still have my recourses?

Indeed. When you stay up to the end of the second wave of enemies the green escaping portal appears. It is usually located in the center of the viking ship on “Arctic” map and right in front of the barn on “Corn field”. If feel like you need to leave you can exit through the portal safely - you’ll have all your resources with you. Although we strongly recommend you to stay till the end of the match - reward is quite generous for those who stick about.

Why do I have to pay coins everytime I die to get back to the game?

You certainly don’t need to. Paying is only shortens your respawn time, you’re free to decide whether to pay or not. This is accurate for all multiplayer modes except for Single player mode and Raid - in this case you need to give a little amount of coins away to respawn, but the prize is so generous you won’t notice respawn payouts affected you in any way :)

My controller is not very smooth. Can I change that?

You can customize your controller sensitivity the way you like it. Please, go to the Settings - Game and slide the Control Sensitivity knob. In Pixelfield’s upcoming updates every player will be able to customize size and location of the controllers.

How can I get a key to the chest? What are they for?

Chests contains skins for your weapons. Buying keys or winning them from everyday prize generator will give you access to the certain Chest.

Why reloading takes so much time?

Reloading is an important gameplay feature that teaches player to control his fighting abilities. Reloading time greatly shortens when you improve your weapon with resources.

Unknown problem occurred while I’ve been playing Pixelfield. Where should I report it?

We’re always there for you to help with any kind of issue - please, write us an email with a detailed description of your problem to support@epicstars.org

Why can’t I buy all the weapons I want at once? Why do I need a certain level to buy the gun I want?

This was made for game balance purposes, so every player gets better weapons as he gains enough skills to use 'em well. The better skills you have the better guns you may take.

What are you doing with the cheaters? Is it possible for me to hack game data and still play Pixelfield?

Making our game more enjoyable and balanced is our #1 priority. This is why we have a strict anti-cheater policy and ban hackers every single day. Therefore we’re asking every player to download Pixelfield only from official stores (Google Play and Apple App Store). Please, play responsibly :)

Google Play Store says the new version for Pixelfield is already available, but there’s no “Update” button here. How can I solve this?

Sometimes you can't update if both Google Play Store and Pixelfield apps are already started. To update Pixelfield, you need to stop them both. Please, go to the Settings of your device, find Manage Apps - choose Google Play Store app, tap on Force stop. Now go back to the list of the apps, find Pixelfield and do the same thing (tap on Force stop). Make sure you closed them both. Now go back to the main screen of your device, find the icon of Google Play Store, open it. Then find Pixelfield in the list of the apps and update.

After I’d completed my tasks for Tapjoy, I didn’t get any reward. Who should I contact?

It's very likely not to be a gaming issue. We strongly recommend you to contact Tapjoy support to find this out. To do that, please start Pixelfield, tap on "AD" icon, then "get a reward" (for example, in crystals). As you readdressed to Tapjoy "Earn crystals", choose "Missing crystals" (right corner at the bottom) and report your problem. If the problem's on Pixelfield, Tapjoy will address you back to us. We will immediately give you a proper compensation.